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A: During the cooperative process of mediation a neutral third party (mediator) is employed to facilitate the resolution by facilitating consensus building and discussion, and ensure that a mutually satisfactory resolution is reached. During the arbitration process a neutral party called an arbitrator plays a third party role that will listen to both sides and make a decision that will usually be binding. As it comes from definitions, mediation is a softer remedy, while arbitration is more definitive. We will work in choosing the best strategy for your business litigation case.